HOW DO YOU MANAGE FOOD WASTE?
As our products are baked fresh to order we are able to monitor the amount of ingredients we use. This allows us to keep our food wastage to a minimum. Click here for more information.
ARE YOUR PRODUCTS VEGAN?
Our products are 100% Vegan and are made without the use of animal-by-products and without testing on animals.
DO YOU USE ANY ARTIFICIAL ADDITIVES OR PRESERVATIVES?
All of our products are naturally and locally sourced, where possible, and do not contain any additives, preservatives, artificial ingredients salt and sugar. We only source the freshest ingredients that are 100% organic. For more information view our ingredients page here to see a list of the ingredients we use and why.
WHERE CAN I FIND INFORMATION ON THE INGREDIENTS YOU USE?
You can find a detailed list of all the ingredients we use in our products here
. We source nothing but high quality and natural human grade ingredients for all of our products, to ensure your dog is receiving nothing but the best.
ARE THE INGREDIENTS YOU USE SAFE FOR MY DOG TO CONSUME?
Along with our own Canine Nutrition accreditation, Neoh & Nobo have consulted with a number of Veterinarians to ensure the treats we provide are safe to consume by dogs. Dog owners should always ensure that their dog’s treats are incorporated into a balanced diet and are not being consumed too frequently. Always speak with a Veterinarian if you are introducing new foods into your dogs diet.
ARE YOU DEFRA APPROVED?
As our treats do not contain any animal by-products we do not require DEFRA authorisation. We are however, regulated by the local Trading Standards Authority.
DO YOU DELIVER ON BANK HOLIDAYS?
As we use Royal Mail and FedEx to deliver our packages, we cannot guarantee delivery on bank holidays. Please see their Service Updates page for further information on bank holiday deliveries http://www.royalmail.com/service-update/bank-holidays
. Our advice is to place your order as early as possible so your products can be delivered to you on time.
DO YOU DELIVER TO INTERNATIONAL DESTINATIONS?
Unfortunately, at this time we only deliver within the United Kingdom.
HOW DO I JOIN THE LOYALTY SCHEME?
Once you have created an account on neohandnobo.com you will be automatically enrolled onto our Bone Rewards Loyalty Scheme. This will entitle you to collect points on purchases, referrals and social media likes which can then be redeemed in full or part on any of our products. Click here for more info
WHERE DO I FIND INFORMATION ON YOUR STOCKIST PROGRAMME?
If you are interested in joining Neoh & Nobo as a stockist, please refer to our Stockist page here
to submit a form requesting further information.
DO YOU ACCEPT RETURNS AND EXCHANGES?
Due to the perishable nature of our treats, we cannot accept product returns. View our returns page here
for more information.