WE ARE NOW CLOSED! ANY ORDERS PLACED NOW WILL BE DISPATCHED UPON OUR RETURN FROM 2ND JANUARY 2019! MERRY CHRISTMAS & A HAPPY NEW YEAR FROM NEOH & NOBO
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    ORDER NOTICE

    As our treats are made in small batches daily we require a few days notice for all orders. For all personalised biscuits we require up to 5 days notice to make your treats especially for you. For non-personalised items, we require up to 3 days notice. In most cases we dispatch items within the times stated above, however during busy spells this may be increased, at which point we will contact you to give you a heads up!

    Please note, Neoh & Nobo HQ is open from 9am-5pm Monday-Friday, therefore any orders received outside of these hours will be processed the following working day. Please ensure you allow enough time for your order to arrive with you as we are not liable for delivery delays unless they are outside of the timings given below.

     

    CHRISTMAS DELIVERY

      Last Order Date for Christmas Delivery
    All Collections 7th December



    UK DELIVERY

    Non-personalised items
     

    Dispatch Time
    (excluding weekends)

    Delivery Time
    (excluding Sunday)
    FREE  // On orders over £20 1-3 days 1-3 days
    £0.99 // Small Parcel Exclusive* 1-3 days 1-3 days
    £2.99 // Standard Delivery (Tracked) 1-3 days 1-3 days
    £3.99 // Express Delivery (Non-Tracked) 1-3 days 1 day
    £4.99 // Express Delivery (Tracked) 1-3 days 1 day

     




    UK DELIVERY 

    Personalised items
      Dispatch Time
    (excluding weekends)
    Delivery Time 
    (excluding Sunday)
    FREE  // On orders over £20 1-5 days 1-3 days
    £0.99 // Small Parcel Exclusive* 1-5 days 1-3 days
    £2.99 // Standard Delivery (Tracked) 1-5 days 1-3 days
    £3.99 // Express Delivery (Non-Tracked) 1-5 days 1 day
    £4.99 // Express Delivery (Tracked) 1-5 days 1 day

     

    *Available for products from the Dog Biscuit Factory Collection & Bad Biscuits Collection only. Available for UK recipients only.




    INTERNATIONAL DELIVERY

    EUROPE

      Dispatch Time
    (excluding weekends)
    Delivery Time
    (excluding Sunday)
    £15.50 // International Tracked & Signed 1-3 days (non-personalised items) 3-5 days
    £15.50 // International Tracked & Signed 1-5 days (personalised items) 3-5 days

    CUSTOMS

    Please note that international orders may need to be cleared by customs prior to delivery, which may add on additional delivery time and fees. Please note that any additional fees incurred are payable by the receipt and are not the responsibility of Neoh & Nobo. Furthermore any additional time added onto the delivery time is out of our hands. In the first instance, we recommend you check times/fees with your local customs office prior to placing an order.

     



    RETURNS & EXCHANGES

    Due to the perishable nature of our treats, we aren't able to accept product returns for non-faulty items. If an item is sent out in error, or is damaged in any way, then a refund/replacement may be granted. Should you require an exchange for a damaged or incorrect item, contact us at woof@neohandnobo.com.